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Privacy Policy

We at The National Chinchilla Society, take your personal data privacy seriously. We are committed to maintaining your trust and confidence in us when you visit our website or communicate with us as a company. We do not sell your information to anyone else, and will only hold on to your personal information with your permission.

Your Information

When you contact us by email, we will have a copy of your email address, along with any information contained therein. We retain this information in order that we can recall details about you, anything that we have discussed and how we can help you. We do not share your information with others unless you have given us permission to do so. You have the right to have conversations deleted from our archive, along with your email address. If you wish to be removed please let us know.

If we talk on the phone, we may ask you for personal information, depending upon what we are discussing. You have the right to refuse to give any information, but please be aware that this may affect the way in which we can help you. If we need to document anything, we will let you know. The information you give us over the phone may be shared with other committee members of the National Chinchilla Society where relevant, but not with other people or companies without your permission (e.g. speaking with another company on your behalf).

Web Browsing

When you browse our website, we use a service called Google Analytics, to collect standard internet log information, along with visitor behaviour patterns. We use the information this provides for ourselves, to help us understand how our site is used and what is working or not working for us. The information gathered is done in a way that does not identify you and any record of the IP address you use to visit our site is anonymised before reaching us. Neither Google nor The National Chinchilla Society make any attempt to find out the identities of those visiting our website. We do not share any information that is collected with other companies, services or people.

Third Party Links

This site contains links to Facebook, which will take you to pages that are covered by their own privacy policies. No information from our website is shared with social media platforms.

Facebook may also place cookies on your machine when you access their site. Please read their privacy policies to ensure that you’re comfortable with the manner in which they use cookies. Our site also uses cookies to improve user experience and site navigation, but we do not record any personal information.

Images and Video

From time to time, we may take videos or images of the things we are doing. We will not publish an image or video without the consent of those featured (and their parent/guardian if needed). The videos or images will be used by The National Chinchilla Society for promotional purposes only, and may include posting on our website and/or Facebook page. We will not use your image for any other purpose (e.g. flyers or posters) without your prior permission. Again, if you would like images or video footage of yourself removed, please ask us.

Your Right to Access

You have the right to view, change, or delete your personal data held by us. To do so, please feel free to email us at

Updating the Policy

We review this policy annually, or sooner if required. We last reviewed this policy on 25/04/2020. If you feel there is something missing in its contents, please feel free to let us know.